Store Policies

1. Shipping Policy

1. Orders are processed within 1–2 business days from the date of payment confirmation.
2. Dispatch and delivery timelines may vary depending on the delivery location and courier partner availability.
3. Once the shipment is released, customers will receive tracking information via email or SMS.
4. The company shall not be held liable for delays caused by courier partners, natural events, operational disruptions, or circumstances beyond our reasonable control.
5. Customers are responsible for providing accurate shipping information. Orders shipped to an incorrect address provided by the customer will not qualify for refunds or replacements.

2. Return and Refund Policy

1. Returns are accepted only for products that are damaged or incorrect at the time of delivery.
2. All return requests must be initiated within 24 hours of receiving the order.
3. Customers must provide clear photos/videos of the product and packaging for verification.
4. Returned products must be unused, unaltered, and in their original packaging with all accessories included.
5. Refunds will be issued only after the returned product is received and verified by our quality team.
6. Approved refunds will be processed to the original payment method within 5–7 business days. Processing times may vary depending on the bank or payment provider.

3. Replacement Policy

1. All replacement requests must be made within 24 hours of delivery, along with supporting evidence.
2. Replacement is subject to product availability. If the item is unavailable, the customer may opt for a refund.
3. The company reserves the right to approve or reject replacement claims based on verification.

4. Order Cancellation Policy

1. Orders may be cancelled only before dispatch.
2. Once an order has been shipped, cancellation requests cannot be accommodated.
3. Prepaid order cancellations (before dispatch) will be refunded to the original payment method.
4. The company reserves the right to cancel any order at its discretion in cases of:

  • Suspected fraud

  • Stock unavailability

  • Incorrect information provided by the customer